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Frequently asked questions
Clear answers to help you understand your position and your options
We understand that commercial finance can be complicated, especially if something doesn’t feel quite right. Whether you’re unsure about the terms you were given, concerned something may have been misrepresented, or simply want clarity on where you stand, these answers are designed to guide you through the key points and next steps.
- Commercial finance is a lending facility provided to UK limited companies — not individuals or sole traders. It can take many different forms, including term loans, bridging loans, development finance, commercial mortgages, asset finance, invoice discounting, and lease agreements. In short, it covers most types of borrowing a limited company might use to fund its operations or growth.
- Unlike consumer finance, commercial lending is largely unregulated by the FCA - so the protections that individual borrowers enjoy do not apply to limited companies. This leaves businesses exposed to errors and overcharging with no formal recourse through a regulator. Our audit service exists to identify exactly these kinds of issues and, where they are found, to help businesses recover what they are owed.
- Nothing upfront — and nothing at all if no settlement is achieved. Our solicitor partners are specialists in commercial finance disputes and work on the basis that their fee is deducted only from any settlement recovered on your behalf. There are no upfront costs and no risk of paying for a case that doesn't succeed.
- You may have felt your finance was conducted smoothly and cost exactly what it should have — or you may have felt it was expensive and difficult to manage. Either way, a free audit costs you nothing and could reveal discrepancies you weren't aware of. If we find a potential claim, we'll explain the possible next steps, and there's no obligation to proceed.
- We can audit a broad range of commercial finance products, including short-term development loans, long-term commercial mortgages, invoice discounting/factoring, asset finance and lease arrangements. If your limited company has entered into a finance agreement with a commercial lender and you have concerns about how charges have been applied, it's worth getting in touch.
- Initially we need minimal information that you should have readily available. Once a preliminary audit of this information has been completed we will ask for anything else we may need.
- The initial audit is completed promptly and we'll share our findings as quickly as possible. Where a case proceeds to legal recovery, our solicitor partners will keep you updated at every stage. Straightforward cases can resolve in a matter of months; more complex disputes may take longer.
- We don't contact your lender at any stage of the audit — the work is done entirely from your own documents. A lender only becomes aware a claim is being pursued if you decide to take it forward, and then only when our partner solicitor first writes to them on your behalf. If the agreement has already been repaid, there's no ongoing relationship to affect. A lender is never obliged to lend to you again in any case — like any business, it's free to decide who it lends to and can decline without giving a reason, claim or no claim. If the finance is still in place — a longer-term mortgage, say — the lender remains bound by that agreement and can only call it in or change it in the limited circumstances the agreement sets out, such as missed payments. A query about past charges isn't normally one of them, but it's always worth checking your own terms.
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